Information chaos

What does information chaos mean?

First of all, mere possession or absence of information is chaos. Considering the fact that every patient is unique (Dentalinė Architektūra©), production of dentures (restorations) fitting the specific person requires obtaining as much information about them as possible.

Usually, our main information source is the order sheet; sometimes, a piece of paper with some unclear writings and the patient’s mouth mold. The order sheet indicates the patient’s name, surname, colour of their teeth (in the most banal form), structure of the future dentures as well as materials and techniques for their production. It also specifies date by which the dentures should be completed without asking us, dental technicians, whether we are able to meet the deadline.

This does not seem nice, but these are conditions of our work L. We produce something based on the available information and send the product to the clinic. And this is the part, where the fun begins. If the dentures fit, everything ends smoothly. However, if they do not fit, all of a sudden, we are loaded with information. The product is returned to the laboratory along with the order sheet filled with the doctor’s notes. We even receive calls from the doctor’s office with comments and requests. We are forced to listen to a hearty speech of the doctor on their unsuccessful attempt to fit the dentures, causing them stress and making them feel uncomfortable in front of their patient, and, finally, listen to them complain of how they wasted their precious time for nothing.

Sounds familiar? This happens all the time and to most of us.

And the doctor is absolutely right. This should never happen. In the advanced modern dentistry, where prosthesis is performed methodically (Dentalinė Architektūra©), errors or unsuccessful results have become an exception to the rule.

So, what does this have to do with information chaos? Well, having analyzed causes of failures, we will notice that they have nothing to do with production techniques or materials. They are determined by the human factor.

One of the most frequent issues is aesthetics and individuality of dentures. When a patient or doctor says “this does not look good to me”, usually, they are one hundred percent right. This means that the product failed to meet individual expectations and characteristics of the patient.

This, in turn, means that we have wasted a lot of time producing something that no one needs. After all, we do not produce bad products on purpose.

So what is better: wasting numerous hours producing something that will be thrown away or something that will fit straight away? The time saved can be used to make one more product, which will also fit, making two times more money (not to mention your reputation).

All you need is a little bit of effort and tools. One should know how to manage information and make proper use of it. In other words, the more information about the patient you have, the higher the quality of your work and the better your reputation is (and the higher your profit is, respectively).

What kind of information are we talking about and how should it be managed? Mouth mold is not enough to produce high-quality product for unique patient. Cameras (including mobile phones) are now available in most dentists’ offices. Pictures are the primary and universally accessible source of information. Seeing the patient significantly expands our analysis field. This gives us actual information, which cannot be written down on the order sheet. This is a kind of introduction to the patient. Pictures provide almost everything that is needed to restore proper aesthetics of the patient’s smile (not only their smile, but their face as well). Colour of teeth is also communicated through pictures.

Patient’s expectations are yet another important source of information. Patients say a lot at the dentist’s office, explaining the reason of their visit, telling what had happened and what they expect from the doctor. They have their own understanding of aesthetics and share it with the doctor. The latter documents every detail… and stores the information somewhere; usually, where dental technicians are unable to freely access it. Good dental technicians find the patient’s expectations to be a very important source of information for the design of their future restorations.

Doctors also make their own diagnoses, which can affect the future treatment plan and structure of dentures. Having read the diagnosis, specialists of the relevant fields of dentistry and dental technicians can express their opinions or propose better solutions.

Diagnostic molds, centric relation, registers of bites and face-bows, as well as information essential for work and good results.

There is a lot of information. It is not enough to have it. Information has to be systematized somewhere and made available at any given time. Usually, information is collected in different formats and stored by doctors in the office. Some information is available on the patient’s medical history (in paper form) and some is stored on the computer. Bits and pieces of information are stored on a memory card of the camera. There is no system, but information is available…

We have systematized it and named the result of our work It is a system storing all the information about your patients, making it equally accessible to all specialists working with the patient at any given time.

Here, everything is systematized in chronological order. Nothing will be lost, because all the data is backed up. Digital data will never get lost in a fire and it will never be broken or get mixed in with the family pictures! J

Less information chaos means greater success at work.

Save more time and money.

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